PLDT Billing Adjustment is just a lie

Greetings! I just want to share my experience in this what they call PLDT billing adjustment as of year 2018... Well, thing is... I live in the Cordillera... and we just had a typhoon set loose in our region. If you know Typhoon Ompong, where there are lives taken and properties or houses damaged.. we also experienced power outage or black out. And of course since we are connected to PLDT line... so is internet and land line was out... This is indeed understandable... and for almost a week, we had no internet as well as our current / power.... If I remember it right... Saturday early morning when the typhoon arrived... and so started the loss of power... our current came back by Friday... but no internet or land line yet... saturday came.. no internet... so in the evening I got to call their hotline or customer service... of course as usual they make us do things to check whether we really don't have internet connection... which actually for several times I did before calling... being someone who is also an IT... I think I get the idea... but anyway just to make things faster, i just obeyed their protocol... and soon after there was still no net.. so they said.. they'll continue to check on it and if necessary would send their technician over... and thing is, the customer service rep. instructed me that once the internet is back, I should call so that there could be a billing adjustment.. which made me feel happy a bit... indeed why pay a week of no internet? that was really logical and customer service.... and so, Sunday came early morning.. no net yet... but by the afternoon, the net came... so I called their hotline again, following the instruction of the customer service rep... thing is, it is not the same customer service rep. of course... then he instructed me to call again when my ticket ref. was closed and best to call before 7pm.... so i tried to call again when I had the time.. thing is.. by the time I called ... still my ticket was not closed... so I had to wait again... then for quite a long time.. my ticket ref. was closed... then instructed me to wait for their call again and that since the bill was already made.. the adjustment will reflect on my next bill.... but then by the time somebody called me... they were now saying that there were no problems in what I called for and all lines were good... therefore there will be NO BILLING ADJUSTMENT..... this ticked me off a bit.. and I tried to explain calmly the situation... which I think made the customer rep. nervous and just said that they will send the information to people concerned... but Alas... I'm having my next bill and still seeing NO BILL ADJUSTMENT.... SO..... just proves to me that PLDT Billing adjustment is a LIE.... and I really hate such kind of service... kung bakit wala pa kasi ung 3rd TELCO... para naman baka mas maganda yun.... or I wish I could actually go back to GLOBE... hirap din nga lang kasi ang globe... mahina ang signal nila... and they still offer slow internet.. hay... PILIPINAS Kelan kaya??????

 Naglalabas lang ng sama ng loob....

My bill during the typhoon



My Bill next month... still..... showing no change..